Android App Version 14.1.0 Issue

Incident Report for Pay & Connect

Resolved

We have resolved an issue affecting some Android users on app version 14.1.0 where an alert message was not functioning correctly.

Impact: This issue was limited to Android users who updated to version 14.1.0 via the Google Play Store. iOS and Huawei apps were unaffected.

Immediate Fix: We have halted the problematic update. For users already on 14.1.0, a fix has been released. Please fully close and restart the app (you may need to do this twice) to activate it.

Permanent Solution: We are now rolling out a new, stable version 15.0.0. Please update your app from the Play Store to ensure the issue is fully resolved.
Posted Sep 15, 2025 - 23:47 CAT
This incident affected: Pay & Connect Service.