This morning we experienced an interruption to the voucher issuance service due to a breaking change on one of our third party integrations that was deployed late last night. The change hampered our ability to successfully process transactions. Our service provider has since to have fixed the issue and the system was back to normal at 10:44 am, in time for the lunch rush. The voucher issuance cutoff had to be extended to 1pm to allow students the opportunity to issue themselves vouchers for the day.
We would like to sincerely apologise for the inconvenience caused as a result of this incident. We have been assured that the issue has been resolved, but we are following up for more information regarding the details of the recent deployment. We will continue to monitor the situatuon closely, and have requested that mitigating measures are taken in collaboration with us in order to prevent such incidents going forward.
Thank you for your patience and understanding.